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Skilled Nursing Leadership Lessons From an Unlikely Source
What does a roadside travel stop have to do with skilled nursing leadership? More than you’d think.
McKnight’s Long-Term Care News recently featured Journey CEO Bernie McGuinness in a piece exploring where today’s long-term care leaders find unexpected inspiration. For McGuinness, one answer is Buc-ee’s — the beloved travel brand known for its obsessive commitment to cleanliness, consistency, and employees who are genuinely empowered to do their jobs well.
Those aren’t just nice qualities for a gas station. They’re exactly what families and residents expect from a skilled nursing community, every single day — and McGuinness sees the connection clearly.
The feature is part of a broader McKnight’s series on skilled nursing leadership lessons, examining how the best operators in the country are sharpening their instincts by looking beyond the walls of their own buildings. The thread running through all of it: great leadership requires curiosity, and the best ideas don’t always come from inside the industry.
It’s a perspective that fits naturally with how Journey operates — a culture built around the Care Team, a belief that happy staff give better care, and a commitment to the kind of consistency that builds trust in every community Journey serves.